At Hoskinds Hardwoods, we take pride in the quality and craftsmanship of every product we produce. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your item.
To be eligible, your item must be unused, in its original condition, and in the original packaging.
Custom orders, special cuts, and made-to-order pieces cannot be returned, as they are crafted specifically for you.
Refunds
Once we receive and inspect your returned item, we’ll notify you of approval or denial.
Approved refunds are issued to your original payment method within 5–7 business days.
Shipping costs are non-refundable. The customer is responsible for return shipping unless the issue was our mistake.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us within 48 hours with photos. We will repair, replace, or refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. A new order will need to be placed after your refund is processed.
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